Cancellation and return

Government Decree 45/2014. (II. 26.) on the detailed rules for contracts between consumers and businesses sets out the detailed rules for the conclusion, withdrawal and right of termination of consumer contracts concluded outside business premises and between absent parties.

A consumer is a natural person acting outside the scope of their profession, independent occupation or business activity.

An enterprise is a person acting within the scope of his profession, independent occupation or business activity, in this case Warvasovszky & Warvasovszky Limited Liability Company (hereinafter referred to as: enterprise).

A distance contract is a consumer contract concluded within the framework of a distance selling system organised for the provision of the product or service under the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties use exclusively a means of communication between distant parties. The consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

The consumer may exercise his right of withdrawal by using the sample declaration below or by making a clear statement to this effect.

Withdrawal/Termination Statement Sample

(fill in and return only if you intend to withdraw from the contract)

Addressee:

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:

Date of contract conclusion/date of receipt:

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in case of a declaration made on paper)

Date

If the consumer withdraws from an off-premises or distance contract in accordance with this, the business shall reimburse the full amount paid by the consumer, including the costs incurred in connection with the performance, without undue delay and at the latest within fourteen (14) days from the date on which the business became aware of the withdrawal.

In the event of withdrawal or termination, the business will refund the amount due to the consumer in the same way as the payment method used by the consumer. With the express consent of the consumer, the business may use another payment method for the refund, but the consumer may not be charged any additional fees as a result.

In the case of a contract for the sale of a product, the business shall retain the full amount paid as consideration until the consumer has returned the product or has proven beyond doubt that he has returned it; whichever is the earlier.

If the consumer withdraws from an off-premises or distance contract, he must return the product immediately, but no later than fourteen (14) days from the date of notification of withdrawal, or hand it over to the business or to a person authorized by the business to receive the product. The return is deemed to have been made within the deadline if the consumer sends the product before the deadline expires.

The consumer bears only the direct cost of returning the product.

In the case of an off-premises contract and a distance contract, the consumer may exercise the right of withdrawal within fourteen (14) days from the date on which the consumer or a third party other than the carrier indicated by the consumer acquires possession of the product.

The consumer may not exercise his right of withdrawal if he has opened the ordered and received dietary supplement product, because this constitutes an exception to the consumer's right of withdrawal and termination pursuant to Section 29(1)(e) of Government Decree 45/2014. (II. 26.) on the detailed rules for contracts between consumers and businesses. "The consumer may not exercise his right pursuant to Section 20 with respect to a product in sealed packaging that cannot be returned after opening following delivery for health and hygiene reasons."

Our company only accepts the right of withdrawal for unopened dietary supplements.

In matters not regulated above, the provisions of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses and Act V of 2013 on the Civil Code shall apply.